Request
Review
Record
Illustration · Company operations
HR records and approvals at BMA
Recruitment, training and manager reviews, with a record of each decision.
Find where AI helps.
Build what you need.
AI, automation and software, chosen for the problem.
1.Understand
Work out what is worth building.
I start with how the work happens today. We look at a real example, the people involved and what gets in the way. Then we agree what is worth building and what is outside the project.
What happens.
- Look at a real example
Follow one request or task with the people who handle it, including the awkward cases.
- Agree what changes
Write down what the project needs to do, how we’ll check it and what it won’t cover.
- Set the review points
Agree who needs to review the work and how the finished project will be handed over.
Product review
Illustration · Product import workflow
From product links to a catalog sheet
Product details prepared for import, with an owner review before publishing.
2.Build
Use AI where it earns its place.
I build alongside software engineers. A project might connect records, handle an approval or answer a customer question. We use AI where it helps, with checks around the parts that can go wrong.
What happens.
- Build the agreed project
Build the forms, rules or software agreed in the scope, with working examples to review.
- Connect your tools
Move the right information between your existing tools, with a way to spot failures.
- Test what can go wrong
Check incomplete information, failed steps and cases that still need a person’s decision.
Request
Review
Record
Illustration · Company operations
HR records and approvals at BMA
Recruitment, training and manager reviews, with a record of each decision.
E-commerce
The Story Shop storefront
An online bookshop, bulk catalog imports and answers to customer questions.
3.Put to work
Make it useful after the demo.
The people using the software try it against their actual work. We review what needs fixing, document how it works and agree who handles support after handover.
What happens.
- Review with your people
Let the people doing the work try the software and point out what needs improving.
- Explain how it works
Leave clear instructions, known limits and a clear owner for each next step.
- Agree who supports it
Set out what support is included, who to contact and how further changes are handled.
E-commerce
The Story Shop storefront
An online bookshop, bulk catalog imports and answers to customer questions.
Product review
Illustration · Product import workflow
From product links to a catalog sheet
Product details prepared for import, with an owner review before publishing.
Have a problem
worth working through?
Tell me what’s happening today.
We’ll work out whether I can help.